Last updated on Nov 6 2025
Thinking Threads believes in helping its customers as far as possible and therefore has a liberal cancellation policy.
Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the order has already been communicated to the vendors/merchants or the shipping process has been initiated.
Damaged, Defective or Incorrect Products
In case you receive a damaged, defective, or incorrect product, please report the issue to our Customer Service team within 24–48 hours of delivery, along with clear photos of the product and packaging.
The request will be reviewed and verified by our team before a return or replacement is approved.
Size Exchange
We request our customers to carefully review the size chart provided on our website before placing an order.
If you have selected the wrong size and wish to exchange the product for another available size, we may accommodate the exchange provided the product is unused, unworn, and returned in its original condition with all tags and packaging intact.
Please note that size exchanges due to incorrect size selection by the customer will be subject to:
• Return shipping charges for the original product
• Shipping charges for sending the replacement product
• Resource/processing charges
These charges must be paid by the customer before the exchange process is initiated.
Once the product is received by us, it will undergo a quality check. The replacement size will be dispatched only after the returned product passes the quality check.
Size exchanges are subject to product availability.
No Returns or Exchanges for Personal Preference
Returns or exchanges will not be accepted for reasons related to personal preference, including change of mind, the product not looking good on you, dissatisfaction with the style, fit appearance, colour preference, or how the product suits you.
Product Colour & Handmade Variations
Product images are professionally captured; however, individual screens and display settings may cause slight variations in colour and texture compared to the actual product. We estimate a 10–30% variation may occur.
These variations are not considered defects, and replacements will not be allowed for minor colour variations or handcrafted differences.
Our hand-embroidered products may exhibit slight dissimilarities, enhancing their charm and uniqueness. These variations are a natural outcome of the human involvement in the crafting process.
Refunds
In case any refund is approved by Thinking Threads, it will take 6–8 days for the refund to be processed to the customer.
